9-1-1 is your connection to police, fire and ambulance
The North Island 9-1-1 Corporation (NI911) was established on January 5, 1995 to provide and manage emergency 9-1-1 services to the Comox Valley Regional District, the Strathcona Regional District and the Regional Districts of Mt. Waddington and Alberni-Clayoquot and a portion (School District No. 69) of the Nanaimo Regional District. The Powell River Regional District (excluding Lasqueti Island) joined the service in 1999.
9-1-1 provides quick, reliable service in times of an emergency
9-1-1 is for police, fire or medical emergencies when immediate action is required. Someone's health, safety or property is in jeopardy or a crime is in progress.
9-1-1 call-takers and dispatchers are highly trained, dedicated professionals who will get you the help you need. Use the non-emergency numbers listed below when immediate action is not required.
Accidental 9-1-1 calls take time away from real emergencies. Help prevent them!
E-comm provides a public safety answering point (PSAP) for NI911. Everyday E-comm receives hundreds of unintended 9-1-1 calls, from pocket dials to hang-ups. Please follow these simple tips to help prevent them:
- Protect your cellphone by locking and storing it carefully. Keep it in a safe position when not in use and use a case or holster to protect it.
- Don’t program 9-1-1 into any telephone - speed dials cause accidental 9-1-1 calls.
- Please do not test 9-1-1 to see if it’s working.
- Never give old cell phones to children to use as toys; de-commissioned phones can still dial 9-1-1.
If you call 9-1-1 accidentally
If you dial 9-1-1 accidentally, stay on the line and tell us. If you hang up we do not know if you are okay and will have to call back or, if you've called from a landline and we can determine your location, we will send the police to check on you.
Stay on the line
When an E-Comm 9-1-1 call-taker answers, they will ask you if you need “police” “fire” or “ambulance.” The call-taker will also confirm which area you are calling from. Once you indicate which service you need, your call will be immediately transferred.
Stay on the line and follow instructions. Your 9-1-1 call-taker will stay on the line with you to make sure your call is answered by the agency you need. Don't hang up until the call-taker says it's okay to.
Know your location
- Know your location at all times and communicate it when you are asked.
- Location is particularly important if you are calling from a cell phone or an internet/VoIP phone (see below).
- Cell phones provide only general location information; Internet phones provide no location information.
- You should know what city you are in, building or home addresses, cross streets, and any other information that will help emergency personnel find you.
- Learn your compass directions (north, south, east, west).
- Important information from Search & Rescue: Never wait to call 9-1-1 if you are lost outdoors. Even though you may not feel an urgent threat to your health or safety, it is best to make the call immediately rather than trying to find your way back. Once you’ve made this call, follow the instructions of the 9-1-1 call-taker and/or search and rescue official. This may include being instructed to conserve your cellphone’s battery power by not making any other calls and establishing set times for further communication with emergency responders.
Voice over Internet Protocol (VoIP)
VoIP calls to 9-1-1 do not go directly to 9-1-1 centres. If you dial 9-1-1 from a VoIP phone, your call will go to a third-party call centre and an operator will re-direct your call to the appropriate 9-1-1 centre.
VoIP phones do not provide location information. It is crucial that your location information is up to date with your VoIP service provider as the operator may assume that you are at the last registered address if you are not able to speak during a 9-1-1 call.
Be prepared to answer questions
Our call-takers are experienced “question askers” and their persistence is based on a need to provide accurate and specific information to the attending emergency responders.
- Listen carefully, speak clearly and try to remain calm.
Please understand that while call-takers are asking you questions, they are relaying vital information electronically to the dispatchers and emergency personnel on their way to help you.