Accidental 9-1-1 Calls

​Accidental 9-1-1 Calls Take Time Away From Real Emergencies. Help Prevent Them!

Radio spot - mp3 No baby, don't play with mommy's phone!

Radio spot - mp3 Oops, probably just a pocket dial?

E-Comm provides a public safety answering point (PSAP) for North Island 9-1-1
9-1-1 call-takers and dispatchers are highly trained, dedicated professionals who will get you the help you need. Every day, E-comm receives hundreds of unintended 9-1-1 calls, from pocket dials to hang-ups. Accidental 9-1-1 calls divert resources from real emergencies and put people’s lives at risk. It’s often impossible to verify that these calls were accidental, which means they must be acted upon as if they were true emergencies. 

If you call 9-1-1 accidentally stay on the line and tell the operator. If you hang up, we do not know if you are OK or if you are in danger, and we will have to call you back. If you called from a landline and we can determine your location, we will send the police to check on you.

Please follow these simple tips to help prevent accidental 9-1-1 calls:

• Protect your cellphone by locking and storing it carefully. 
• Don’t program 9-1-1 into any telephone – speed dial often causes accidental 9-1-1 calls.
• Never give phones to children to play with to avoid accidental 9-1-1 calls.
• If you dial by accident, stay on the line so we can ensure you’re okay.

To view more education campaigns and tips visit: E-Comm Education.

Non-Emergency Phone Numbers

9-1-1 is for police, fire or medical emergencies when immediate action is required and should only be called when someone's health, safety or property is in jeopardy or a crime is in progress. Use the non-emergency numbers below when immediate action is not required.